Refund policy

RETURN AND REFUND POLICY

We are committed to providing you with high-quality anime merchandise and ensuring your satisfaction. However, we understand that there may be instances where you need to return a product or request a refund. This Return and Refund Policy outlines our procedures and guidelines for such situations.

 

1.Return:

1.1 Eligibility for Return:

• We only accept returns if the item(s) have a factory defect within the day.

1.2 Non-Eligible Items for Returns:

• Products that have been opened or used.

2. Refunds:

 

2.1 Eligibility for Refunds:

• Refunds will be issued for eligible returns.

2.2 Refund Process:

• Once your return is inspected, we will notify you of the approval or rejection of your refund.

2.3 Refund Method:

• Refunds will be issued to the original payment method used during the purchase.
• If your return is approved, we will process the refund to your original payment method.
• If the payment used via debit card or credit card, Refund may take 3-5 business days to reflect in your account, depending on your payment provider.

3. Exchanges

3.1 Eligibility for Exchanges:

• We only replace items if they are defective or damaged.

3.2 Exchange Process:

• If you need to exchange a damaged or defective item for the same item, please provide photo evidence of the issue.

4. Cancellation

• No cancellations after an order is placed, both full payment or pre-payment.
• No refunds are allowed even in the case of full payment.
• No refunds on down payment even in the case of preorders.

Please check the product(s) carefully before making a purchase. Once the item has been taken outside the store premises, the store is no longer responsible for any issues that may occur with the product/s.